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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

dubya eff myers

August 1, 2023

5  out of  5 rating by dubya eff myers
"Have had Kimberly as my agent since 2008, always great service. Prompt and efficient office, thank you."

James Warren

December 21, 2022

1  out of  5 rating by James Warren

John Sheetz Sr

November 3, 2022

5  out of  5 rating by John Sheetz Sr

Karen Eachus

August 14, 2022

5  out of  5 rating by Karen Eachus
"Kimberly Carroll's State Farm office ,they have great customer service. Her company is very kind of caring people."

Carl Springle

June 22, 2022

5  out of  5 rating by Carl Springle
"The people at Kimberly Carroll are great. They are a pleasure to deal with. Thank you."

Josh Muir

April 11, 2022

5  out of  5 rating by Josh Muir
"I can't speak highly enough about the help and service Kim provided us when we purchased a beach home in Nags Head. Not only did she help us navigate all the intricate policy needs that go along with owning a home at the beach, but she provided us with exemplary service in dealing with a question of coverage needs that came from our lender. Over the course of 5+ months, Kim called and e-mailed someone at our bank repeatedly until the issue was resolved and the bank was satisfied with Kim's explanation of why we were sufficiently covered. Her knowledge and commitment to protect us, her clients, were above anything we could have expected. We are beyond impressed with and appreciative of Kim and are blessed to have her in our corner. Thank you, Kim!"

Akshay Rao

March 13, 2022

5  out of  5 rating by Akshay Rao
"Bill Swain was fantastic to work with.. We got our Quote and worked out the details per our needs and couldn't be happier for it.. excellent customer service and follow up for sure"

Kevin Bernard

November 22, 2021

5  out of  5 rating by Kevin Bernard
"Kim and crew have always been top notch and offer great options for you to protect your property!!"

A Eye

August 28, 2020

5  out of  5 rating by A Eye
"I have had some good insurance agencies over the years but the level of knowledge, expertise and customer service that Tiffany Thomas provides is unsurpassed. Her responsiveness cannot be overstated. Thanks Tiffany!"

David Whitehurst

March 18, 2020

5  out of  5 rating by David Whitehurst
"Shay is the best agent in the insurance industry period. I'm not just a client....I'm her brother."

Tere Haslup

March 18, 2020

5  out of  5 rating by Tere Haslup
"Ms. Thomas was extremely helpful in getting our car insurance coverage transferred from one state to NC. Within minutes, she was able to establish our coverage for our vehicle, while on the phone."

Brittany Kusina

March 12, 2020

5  out of  5 rating by Brittany Kusina
"Always very helpful, kind and patient! Thank you Tiffany Thomas for helping me get things straight!"

Gordon Light

March 5, 2020

5  out of  5 rating by Gordon Light
"As part of our move to North Carolina, we needed information and our auto insurance reworked in order to obtain NC driver's licenses and vehicle registrations. Tiffany was super helpful & friendly and provided us with everything we needed - within an hour!! I will definitely refer my friends and family to this agency!"

Kara Dehus

March 5, 2020

5  out of  5 rating by Kara Dehus
"Tiffany is always so helpful & positive! The customer service at the Kimberly Carroll Agency is always top notch!"

Jasmine Kight

February 21, 2020

5  out of  5 rating by Jasmine Kight
"Tiffany was amazing!!!"

Ashley Beale

February 17, 2020

5  out of  5 rating by Ashley Beale
"Tiffany Thomas has been wonderful to my family and I the last several years helping us through our insurance questions and needs. She is readily available, and if she doesn't know the answer right away, she goes and gets it! Tremendous service that goes above and beyond."

Thomas Wooten

February 7, 2020

5  out of  5 rating by Thomas Wooten
"Tiffany Thomas has been very helpful with all of our insurance needs. She has been very prompt with any questions we may of had. I would definitely recommend her as an insurance agent!!"

Kiirsten Farr

February 5, 2020

5  out of  5 rating by Kiirsten Farr
"Thank you to Tiffany and Carol for the wonderful service and for taking care of last minute requests this week. You were super helpful and I appreciate the follow-up. I'll continue to refer and recommend your services!"

Martini Mike B.

January 30, 2020

5  out of  5 rating by Martini Mike B.
"As somebody who has never truly understood car insurance - my recent experience setting up a new policy with Shay Deluca was phenomenal. She took the time to fully explain every aspect of coverage and what it means. I walked away with a great policy, an even better rate, and fully understanding how insurance can help me. I HIGHLY recommend this location and will never stop singing the praises of Shay's customer service, kindness, and patience."

Rafael Mosimann

January 29, 2020

5  out of  5 rating by Rafael Mosimann
"Never had any problems with my previous agent, but these guys were able to drop my rates more than half on multiple vehicles. Great support, always fast responses by phone and email. Highly recommended."


January 24, 2020

5  out of  5 rating by Murphey
"I have been with State Farm for many years and I’ve always had great experiences. Today was by far the best experience I have had. I just recently moved to NC and my agent, Tiffany did an amazing job with explaining what my policy will look like. She called me and throughly explained everything and even stayed on the line with me 30 minutes after 5 PM—on a Friday, nonetheless. That is excellent customer service and care for your customers. Definitely recommend this office on the beach. The best one around!"

Crystal Swain

January 21, 2020

5  out of  5 rating by Crystal Swain
"Our experience with Kimberly & her staff was wonderful. Very friendly & knowledgeable. We strongly recommend them for home & auto coverage!"

Kerri Lowry

January 20, 2020

5  out of  5 rating by Kerri Lowry
"Tiffany Thomas does a fantastic job at explaining my options. She even does price comparisons for me on what type of insurance I may need. Most helpful and extremely polite!"

raelynn thomas

January 20, 2020

5  out of  5 rating by raelynn thomas
"Great agency! Fully recommend Kimberly and her team ."

Sandra Idom

January 20, 2020

5  out of  5 rating by Sandra Idom
"Thanks for the great customer service Tiffany with State Farm!"