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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mark Willis

Mark Willis

June 9, 2026

5  out of  5
rating by Mark Willis
"The Kim Carroll agency is the best insurance experience we have ever had. Bill Swain in particular is a wonderful agent. Very responsive, fair, and respectful. Highly recommend for all of your insurance needs."
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Jay Hodes

June 1, 2026

5  out of  5
rating by Jay Hodes
"Kimberly Carroll has been our agent for over 20 years. Anytime there is a policy question, always get a quick response. Great team to work with!!"
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Wayne Earley

April 28, 2026

5  out of  5
rating by Wayne Earley
"Thank you Bill it was a pleasure talking with you. Your professional handling of my payment was appreciated."
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Collena Farmer

March 19, 2026

5  out of  5
rating by Collena Farmer
"The ladies here are very accommodating and helpful. I appreciate them and their professional support and help."
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M EUGENE SHOAP

February 27, 2026

5  out of  5
rating by M EUGENE SHOAP
"Jake from State Farm NOT NEEDED AT THIS AGENCY...They have Bill Swain. Been working with Bill for over 10 years and he never disappoints, always helpful and willing to offer help even on personal projects. Fast and accurate with answers, offering ways to save and fast with replies. Great person to put your trust and your insurance needs with. Hands down the best I've worked with over my 70 plus years of buying and selling homes.
Gene Shoap"
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Danny

February 13, 2026

5  out of  5
rating by Danny
"Bill Swain has been my State Farm agent for years and I consider him a good friend. He always gave me good rates and advice. Good people are hard to find."
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Barklie Zimmerman

February 6, 2026

5  out of  5
rating by Barklie Zimmerman
"We’ve been working with the Kim Carroll agency for years to cover our beach house about 4 hours from where we live. Despite being a long-distance arrangement, they’ve been very easy and reliable to work with."
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Julia Groom

December 12, 2025

5  out of  5
rating by Julia Groom
"Bill Swain was absolutely wonderful helping me with a new homeowner's policy. He was thoughtful, knowledgeable, responsive, and very patient with my many questions."
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scott durum

December 4, 2025

5  out of  5
rating by scott durum
"Kim Hartman was extremely responsive to my request to change some documentation on our policy."
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Ross Anderson

December 3, 2025

5  out of  5
rating by Ross Anderson
"Kim's staff were prompt, professional, helpful and courteous. Glad to be doing business with them!"
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Brian Ripa

December 1, 2025

5  out of  5
rating by Brian Ripa
"Bill Swain is always extremely helpful....Always there when I need him."
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Chris Downing

November 12, 2025

5  out of  5
rating by Chris Downing
"Great firm- been using them for years. Kimberly and Kim are great to work with- very professional and responsive to my requests."
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Danat Mayzanov

October 24, 2025

5  out of  5
rating by Danat Mayzanov
"The whole team at Kim Carrol's agency is an absolute pleasure to work with! Have been with them for almost a decade and every time I need help - someone is available with extensive information. Highly recommend!"
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Jane Nettles

October 21, 2025

5  out of  5
rating by Jane Nettles
"Bill Swain is warm, friendly, and professional.
He is prompt and efficient. He will go out of his way to help you. I have had a great experience dealing with him and have been a loyal State Farm customer for 28 years."
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Miroslav Ptacek

October 9, 2025

5  out of  5
rating by Miroslav Ptacek
"Great service recommended!!! Thank u"
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Tee Angel

September 27, 2025

5  out of  5
rating by Tee Angel
"Bill Swain helped us improve our costs and coverage. He answered all our questions and concerns with intelligent and caring advice. We are pleased to have moved our coverage to State Farm and Bill Swain in Carova, NC"
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Troy Small

September 26, 2025

5  out of  5
rating by Troy Small
"Bill is always very helpful and provides a high level of service every time I need any information or have questions regarding any of my policies. He is extremely knowledgeable and very pleasant to talk too."
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Scott Snow

September 23, 2025

5  out of  5
rating by Scott Snow
"Terrific service. Always fast and knowledgeable."
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Steve Kemper

September 18, 2025

5  out of  5
rating by Steve Kemper
"Bill has done a great job replacing our insurance. He’s very pleasant to speak with, and fast providing what we needed."
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Shelley Tarleton

September 16, 2025

5  out of  5
rating by Shelley Tarleton
"Bill has done a great job of outlining options regarding deductibles in my policy as well as things to explore when filing a claim! Great support from this sgent and the company."
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Amanda

August 19, 2025

5  out of  5
rating by Amanda
"Fantastic service - Bill went over and above to help us. Can’t recommend highly enough!"
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Mike Rogers

August 15, 2025

5  out of  5
rating by Mike Rogers
"Bill Swain is a fantastic insurance agent. Prompt, courteous, and knowledgeable, Bill is our go to guy for all things insurance! I 100% recommend Bill!"
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Susan Fortunato

August 13, 2025

5  out of  5
rating by Susan Fortunato
"Great company to work with
Has customer's best interest at heart
Very knowledgeable on coverage needed"
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Malcolm Green

August 5, 2025

5  out of  5
rating by Malcolm Green
"Gold Star in customer service. I highly recommend Kimberly Carroll Agency and its staff. They are customer focused and understand their customer needs. If your looking for a local broker then look nowhere else I've tried a number but stuck with State Farm and Kimberly Carroll."
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Jessica Klotz

July 27, 2025

5  out of  5
rating by Jessica Klotz
"Bill is a great agent to work with! He goes above and beyond for his clients and is a pleasure to work with!"