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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Pigott

June 27, 2025

5  out of  5
rating by Robert Pigott
"I have been with Kimberly Carroll Agency many years now and it has been very helpful to ask Kimberly or Bill Swain advice on the yearly renewal of my insurance policies. I always felt confident in their replies to my insurance questions and feel confident this is a 5 star State Farm Insurance Agency."
We responded:
"Thank you, Robert, for your wonderful feedback! I'm happy to hear that we been able to provide the advice you need for your insurance renewals. Your confidence in our office means a lot to us. If you ever have more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
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David Shufflebarger

June 25, 2025

5  out of  5
rating by David Shufflebarger
"We have had excellent service from State Farm for more than 60 years but this is the best thanks to Bill Swain."
We responded:
"Thank you, David, for sharing your wonderful experience! It's fantastic to know that Bill has made such a positive impact on your long-standing relationship with us. We're happy to have been part of your journey for over 60 years. If you ever need assistance or have questions, feel free to reach out to our office."
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Marsha Riibner-Cady

June 23, 2025

5  out of  5
rating by Marsha Riibner-Cady
"Prompt service. Great agent and staff! Thank you"
We responded:
"Thank you so much for your kind words, Marsha! We’re glad the team was able to assist you promptly and that your experience with us has been a positive one. We truly appreciate you taking the time to leave a review!"
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Joe Tubbs

June 20, 2025

5  out of  5
rating by Joe Tubbs
"Agency was a pleasure to work with on obtaining a quote on home owners insurance. Bill Swain had my new policy completed in record time and saved me alot of money while still keeping the protection I needed. Would recommend them to my family and friends."
We responded:
"Thank you, Joe! I'm happy to hear that Bill was able to assist you quickly and help you save money while ensuring you have the protection you need. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
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Kevin Phillips

June 19, 2025

5  out of  5
rating by Kevin Phillips
"This is a great organization. Have started working with Bill Swain and he's been quite helpful. Highly recommended group."
We responded:
"Thank you for your review, Kevin! I'm happy to hear that Bill has been helpful to you. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Brian Ripa

June 17, 2025

5  out of  5
rating by Brian Ripa
"Always professional and looking out for me."
We responded:
"Brian, thank you for your kind words! I'm glad to know that you find our service professional and that we are looking out for you. Your satisfaction is our priority, and we appreciate your business. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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Tula Rice

June 10, 2025

5  out of  5
rating by Tula Rice
"Wonderful and understandable. Made time to explain everything. I could not have been treated with better compassion and kindness. Customer service was a 10."
We responded:
"Thank you, Tula! I'm happy to hear that you found our service both compassionate and clear. It's important to us that our customers feel valued and well-informed. If there's anything else you need, just let us know!"
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George sarkis

June 3, 2025

4  out of  5
rating by George sarkis
"Shay did a great job saving me money and folling up on my concerns."
We responded:
"Hey, George! I'm glad to hear that Shay was able to assist you with your concerns and help lower your monthly expenses. We appreciate your input and are always here to help if you have additional questions or concerns. Thank you!"
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Susan Hawley

May 31, 2025

5  out of  5
rating by Susan Hawley
"Bill Swain has always been very helpful & professional. He is always willing to answer questions, help with timely payments & keep us up to date with our policies."
We responded:
"Thank you for your review, Susan! I'm happy to hear that Bill has been helpful and professional in assisting you with your insurance needs. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Lina Ward

May 30, 2025

5  out of  5
rating by Lina Ward
"great insurance agent! He is very knowledgeable about questions average home owners are going to ask about their properties. That's why I stay with State Farm Insurance."
We responded:
"Thank you for your review, Lina! I'm happy to hear that you find the knowledge shared helpful for homeowners like yourself. Your loyalty to State Farm Insurance is truly appreciated. Let us know if there's anything else we can assist you with!"
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Paul schain

May 20, 2025

5  out of  5
rating by Paul schain
"Excellent service with Representative Bill Swain for numerous years ."
We responded:
"Thank you, Paul, for your wonderful feedback! I'm happy to know that Bill has been providing you with excellent service over the years. We're grateful to have him as part of our team. If you ever have any questions or need further assistance, feel free to reach out to our office."
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Kayleen Krafft

May 14, 2025

5  out of  5
rating by Kayleen Krafft
"Bill Swain has been so helpful and made it really easy to start a policy!"
We responded:
"Thank you, Kayleen, for sharing your experience! I'm glad to hear that Bill was able to assist you and make starting a policy so easy. We're here to help with any future needs or questions you may have. Feel free to reach out anytime!"
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Victoria Schiano

May 13, 2025

5  out of  5
rating by Victoria Schiano
"my agent answered all my question in a timely manner. They are always there for me. Excellent service."
We responded:
"Thank you, Victoria, for your wonderful feedback! I'm happy to hear that all your questions were answered promptly and that you feel supported by our team. We're here whenever you need us, and we look forward to assisting you with any future needs!"
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Barbara Coover

May 7, 2025

5  out of  5
rating by Barbara Coover
"Always a pleasure dealing with Kimberly and her staff. Very helpful and quick answers to my questions."
We responded:
"Thank you, Barbara! I'm happy to know that you find working with our team a pleasure. We strive to provide helpful and prompt responses to all your questions. If you need any further assistance, feel free to reach out anytime!"
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greatvalleyone

May 6, 2025

5  out of  5
rating by greatvalleyone
"Kim was very helpful and knowledgeable and was able to get us a great rate. Thank you"
We responded:
"I'm happy to hear that you found the service helpful and knowledgeable! It's wonderful to know that we could assist you in securing a great rate. Thank you for your kind words, and please feel free to reach out if you have any more questions or need further assistance."
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James Geanakos

April 22, 2025

5  out of  5
rating by James Geanakos
"asked a question got an answer"
We responded:
"Thank you, James, for sharing your experience! I'm glad we could provide you with the information you needed."
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Dwayne Watson

April 17, 2025

5  out of  5
rating by Dwayne Watson
"Bill Swain has helped ensure that our home, auto, and life policies are always in our family’s best interest. He and the Kimberly Carroll team are second to none."
We responded:
"Thank you, Dwayne, for recognizing the exceptional service provided by Bill Swain and our team in ensuring your home, auto, and life policies are in your family's best interest! We are grateful for your trust and are happy to assist with any future insurance needs. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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Karen Lederman

February 25, 2025

5  out of  5
rating by Karen Lederman
"Kim Hartman was wonderful. She was very thorough and provided all the information that we needed to make a decision. It was a pleasure to work with her."
We responded:
"Thank you, Karen, for sharing your experience! I'm happy to hear that Kim provided you with thorough information and made the decision-making process enjoyable. It's wonderful to know that working with her was a pleasure. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Dave

February 12, 2025

5  out of  5
rating by Dave
"It is a real pleasure to deal with Bill Swain. He goes out of his way to make things as simple, and straightforward as possible."
We responded:
"Thank you, Dave! I'm glad to hear that Bill has made your experience simple and straightforward. We appreciate your feedback and are always here to assist with any of your insurance needs. Feel free to reach out anytime!"
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Mike Sadler

February 4, 2025

5  out of  5
rating by Mike Sadler
"I had to purchase a new vehicle for my business... all of the sudden. Bill Swain did a wonderful job getting the vehicle insured so it could be placed in service within a very short amount of time the same day! If is very rare these days to find companies that will go the extra mile for folks in need. Great job! Thank you!"
We responded:
"Mike, it was a pleasure serving you. Thank you for relying on us to take care of your insurance needs."
Profile photo of Sandra Curtis

Sandra Curtis

January 14, 2025

5  out of  5
rating by Sandra Curtis
"My husband and I are working with Kim Hartman. She has been very responsive to our questions. We have the utmost confidence in her ability and feel that she is there for us."
We responded:
"Thank you, Sandra, for sharing your experience! I'm happy to know that Kim has been responsive and supportive in addressing your questions. It's wonderful to hear that you and your husband have confidence in her abilities. If you have any more questions or need further assistance, please feel free to reach out to our office. We're here to help!"
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Crystal Swain

January 13, 2025

5  out of  5
rating by Crystal Swain
"Super helpful and friendly staff!"
We responded:
"Thank you, Crystal! I'm happy to know that our staff was helpful and friendly during your visit. If you have any questions, feel free to reach out. We're here to help!"
Profile photo of Ralph Link

Ralph Link

January 9, 2025

5  out of  5
rating by Ralph Link
"Karal and Kim went over the top to help me close an issue. Not the first time either. They are responsive, helpful and a pleasure to work with. Highly recommend this office for all insurance needs."
We responded:
"Thank you, Ralph, for your wonderful review! I'm so happy to hear that Karal and Kim were able to assist you effectively. Their dedication to providing responsive and helpful service is truly appreciated. We're grateful for your recommendation and are here for any of your insurance needs. Feel free to reach out anytime!"
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David Downing

December 11, 2024

5  out of  5
rating by David Downing
"Kim Hartman is very responsive and always has the time to help me with my house insurance policies. She has provided me a high level of service for approximately 10 years."
We responded:
"Thank you, David, for your kind words! I'm glad to have been able to assist you with your insurance needs over the past decade. Your satisfaction is important to us, and I'm grateful for your trust. Please feel free to reach out anytime you need further assistance or have questions."
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Charles Garrett

December 9, 2024

5  out of  5
rating by Charles Garrett
"Kim was professional in her attempt to clarify the status of my license."
We responded:
"Charles, thank you for your kind words! I'm glad we could assist you. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!"