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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Sadler

February 4, 2025

5  out of  5
rating by Mike Sadler
"I had to purchase a new vehicle for my business... all of the sudden. Bill Swain did a wonderful job getting the vehicle insured so it could be placed in service within a very short amount of time the same day! If is very rare these days to find companies that will go the extra mile for folks in need. Great job! Thank you!"
We responded:
"Mike, it was a pleasure serving you. Thank you for relying on us to take care of your insurance needs."
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Paul schain

January 28, 2025

5  out of  5
rating by Paul schain
"Excellent service with Representative Bill Swain for numerous years ."
We responded:
"Thank you, Paul, for your wonderful feedback! I'm happy to know that Bill has been providing you with excellent service over the years. We're grateful to have him as part of our team. If you ever have any questions or need further assistance, feel free to reach out to our office."
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Sandra Curtis

January 14, 2025

5  out of  5
rating by Sandra Curtis
"My husband and I are working with Kim Hartman. She has been very responsive to our questions. We have the utmost confidence in her ability and feel that she is there for us."
We responded:
"Thank you, Sandra, for sharing your experience! I'm happy to know that Kim has been responsive and supportive in addressing your questions. It's wonderful to hear that you and your husband have confidence in her abilities. If you have any more questions or need further assistance, please feel free to reach out to our office. We're here to help!"
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Crystal Swain

January 13, 2025

5  out of  5
rating by Crystal Swain
"Super helpful and friendly staff!"
We responded:
"Thank you, Crystal! I'm happy to know that our staff was helpful and friendly during your visit. If you have any questions, feel free to reach out. We're here to help!"
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Ralph Link

January 9, 2025

5  out of  5
rating by Ralph Link
"Karal and Kim went over the top to help me close an issue. Not the first time either. They are responsive, helpful and a pleasure to work with. Highly recommend this office for all insurance needs."
We responded:
"Thank you, Ralph, for your wonderful review! I'm so happy to hear that Karal and Kim were able to assist you effectively. Their dedication to providing responsive and helpful service is truly appreciated. We're grateful for your recommendation and are here for any of your insurance needs. Feel free to reach out anytime!"
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David Downing

December 11, 2024

5  out of  5
rating by David Downing
"Kim Hartman is very responsive and always has the time to help me with my house insurance policies. She has provided me a high level of service for approximately 10 years."
We responded:
"Thank you, David, for your kind words! I'm glad to have been able to assist you with your insurance needs over the past decade. Your satisfaction is important to us, and I'm grateful for your trust. Please feel free to reach out anytime you need further assistance or have questions."
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Charles Garrett

December 9, 2024

5  out of  5
rating by Charles Garrett
"Kim was professional in her attempt to clarify the status of my license."
We responded:
"Charles, thank you for your kind words! I'm glad we could assist you. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Drew Miller

December 6, 2024

5  out of  5
rating by Drew Miller
"Bill Swain is the best!"
We responded:
"Thanks, Drew! I'm glad to hear that Bill provided such excellent service. We appreciate your feedback and are grateful to have him on our team. If you need any further assistance, feel free to reach out!"
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Mahlon Drabick

December 6, 2024

5  out of  5
rating by Mahlon Drabick
"The Kimberly Carroll agency has always been helpful, efficient and friendly. A pleasure to deal with. I feel that they have my interests in mind instead of the insurance companies."
We responded:
"Mahlon, thank you for your kind words! I'm glad to know that our team has been helpful, efficient, and friendly in serving you. It's important to us that you feel your interests are prioritized. We appreciate your trust and look forward to continuing to assist you with any future needs!"
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Mike Perry

November 26, 2024

5  out of  5
rating by Mike Perry
"State Farm and Bill have always looked out for our best interest in coverage in fair price for our insurance"
We responded:
"Mike, thank you for your wonderful review! I'm glad to know that Bill and our team have been able to provide you with fair and reliable coverage. Your satisfaction is very important to us. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Susan Mortensen

November 20, 2024

5  out of  5
rating by Susan Mortensen
"Bill Swain was extremely helpful in updating my Will. I would highly recommend him"
We responded:
"Susan, thank you for your wonderful review! I'm glad to hear that Bill was able to assist you with updating your Will. We appreciate your recommendation and are always here to help with any future needs. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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Brian Ripa

November 19, 2024

5  out of  5
rating by Brian Ripa
"Always professional and looking out for me."
We responded:
"Brian, thank you for your kind words! I'm glad to know that you find our service professional and that we are looking out for you. Your satisfaction is our priority, and we appreciate your business. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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Bill Sport

November 16, 2024

5  out of  5
rating by Bill Sport
"Great service! Always feel they are on top of things and ensure your service meets your need."
We responded:
"Bill, thank you for your wonderful review! I'm glad to know you feel confident in our service and that we are meeting your needs. Your satisfaction is our priority, and we appreciate your trust in us. If you ever need anything else, we're here to help. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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William Washkau

November 14, 2024

5  out of  5
rating by William Washkau
"Bill Swain is a tremendous resource. He is always extremely helpful in making sure I understand all the coverages available for my home and always makes sure that I have everything in order to protect my dwelling. I would STRONGLY recommend Kimberly Carroll to anyone looking for insurance coverage."
We responded:
"William, thank you for your wonderful review! I'm glad to hear that Bill has been such a valuable resource for you. It's great to know he has helped you understand all the coverages available for your home and ensured everything is to safeguard your dwelling. Your strong recommendation means a lot to us. If you ever have any further questions or need assistance, our office is here to help. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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John Vann

November 12, 2024

5  out of  5
rating by John Vann
"I have used Kimberly Carrol, State Farm for over 20 years for my business auto insurance. They are such a pleasure to work with. I look forward to another 20 years. Respectfully, John Vann"
We responded:
"John, Thank you so much for your kind words and for being with us for over 20 years! We are truly grateful for your continued trust in our office for your business auto insurance needs. It's wonderful to know that working with us has been a pleasure for you. We look forward to serving you for many more years to come. If you ever need anything, don't hesitate to reach out. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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Susan Jacobs Real Estate Broker

November 6, 2024

5  out of  5
rating by Susan Jacobs Real Estate Broker
"Very responsive."
We responded:
"Susan, thank you for your kind words! I'm happy you found our responsiveness helpful. If you need any further assistance, feel free to reach out anytime. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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Sandy Williams

November 5, 2024

5  out of  5
rating by Sandy Williams
"I have had my home and cars insured with Kimberly Clark for over 20 years. Bill Swain has always been my agent. He has always taken the best care of us, finding the right policies at the right price! Never have I ever had to wait a day for a call back to answer any questions I may have. I highly recommend.him"
We responded:
"Sandy, thank you for your loyalty over the past 20 years! I'm happy to hear that Bill has consistently provided you with excellent service and the right policies at the right price. It's great to know that he has been so responsive to your needs. We truly appreciate your recommendation and look forward to continuing to serve you. If you ever have any questions or need further assistance, we're always here to help. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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dunebilly of swan beach

October 27, 2024

5  out of  5
rating by dunebilly of swan beach
"We’ve insured our home in Corolla through Ms. Carroll’s agency since 2008. Bill Swain has been our ‘go to guy’ any number of times since signing on with Kimberly. He has helped us enormously over the years. Both Bill and the agency come highly recommended for the service and advice they’ve provided."
We responded:
"Thank you for your wonderful review! I'm glad to hear that Bill has been such a valuable resource for you over the years. Your recommendation means a lot to us, and we're grateful for your continued trust in our agency since 2008. If you ever need further assistance or have any questions, our office is always here to help. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
Profile photo of Lisa Pompa

Lisa Pompa

October 4, 2024

5  out of  5
rating by Lisa Pompa
"We have been with Kimberly Carroll Agency for 13 years. They have been wonderful and working with Bill Swain has made the task of maintaining good coverage with rising cost bearable. He is responsive always and works with us to ensure we have the coverage we need in these risky times. We have been very pleased with this agency from the beginning."
We responded:
"Lisa, thank you for your loyalty over the past 13 years! I'm glad to hear that Bill has been responsive and helpful in ensuring you have the coverage you need, especially during these challenging times. It's wonderful to know that our efforts have made a positive impact on your experience. If you ever need anything, our office is here to assist you. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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Jerry Watson

September 20, 2024

5  out of  5
rating by Jerry Watson
"Bill Swain with Kimberly Carroll / State Farm has been awesome with all of our insurance needs. He is very knowledgeable and is very responsive. I would highly recommend him for anything insurance!!"
We responded:
"Jerry, thank you for your wonderful review! I'm glad to hear that Bill has been able to meet all your insurance needs with his knowledge and responsiveness. We appreciate your recommendation and look forward to continuing to assist you with anything insurance-related. If you need any further assistance, feel free to reach out to our office. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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Alan Stone

September 18, 2024

5  out of  5
rating by Alan Stone
"What can I say! Excellent customer service! Calls and messages returned promptly, always so polite and patient. Insurance expert!"
We responded:
"Alan, thank you for your wonderful review! I'm glad you appreciated our customer service and found our team polite and patient. Your kind words about our expertise mean a lot. If you need any further assistance, we're always here to help. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
Profile photo of Pam Hines

Pam Hines

September 17, 2024

5  out of  5
rating by Pam Hines
"What a pleasure working with Kim Hartman! She is very knowledgeable and so willing to assist in any way! I it’s been a great experience!"
We responded:
"Pam, thank you for your wonderful review! I'm happy to hear that Kim was able to assist you so effectively. Her knowledge and willingness to help are truly valuable to our team. We're grateful for your kind words and look forward to assisting you with any insurance needs. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
Profile photo of MARK RIGNEY

MARK RIGNEY

September 17, 2024

5  out of  5
rating by MARK RIGNEY
"Bill Swain is an honest, hard working agent that I would strongly recommend! Don't hesitate to speak with him"
We responded:
"Mark, thank you for your wonderful review! I'm glad to hear that Bill's honesty and hard work made such a positive impression. We truly appreciate your recommendation. If you need any further assistance, don't hesitate to reach out. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
Profile photo of M EUGENE SHOAP

M EUGENE SHOAP

September 17, 2024

5  out of  5
rating by M EUGENE SHOAP
"Jake from State Farm NOT NEEDED AT THIS AGENCY...They have Bill Swain. Been working with Bill for over 10 years and he never disappoints, always helpful and willing to offer help even on personal projects. Fast and accurate with answers, offering ways to save and fast with replies. Great person to put your trust and you insurance needs with. Hands down the best I've worked with over my 70 plus years of buying and selling homes. Gene Shoap"
We responded:
"Gene, Thank you for your wonderful review! We're glad to hear that Bill has been consistently helpful and reliable over the past decade. It's great to know that his fast and accurate responses, along with his dedication to finding savings, have made a positive impact on your insurance needs. We truly appreciate your trust and loyalty. If you ever need further assistance, our office is here for you. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
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charles higgins

September 16, 2024

5  out of  5
rating by charles higgins
"Spoke with Shay, she was both friendly and informative."
We responded:
"Thank you, Charles, for your wonderful review! I'm glad Shay was able to provide you with friendly and informative service. We appreciate your feedback and look forward to assisting you with any future needs. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"