State Farm® Insurance Agent Kimberly Carroll
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chris Downing
November 12, 2025
"Great firm- been using them for years. Kimberly and Kim are great to work with- very professional and responsive to my requests."
"Thank you, Chris! I'm happy to know you've had such a positive experience with us over the years. Your trust and satisfaction mean a lot to us. If you ever need anything, feel free to reach out!"
M EUGENE SHOAP
November 3, 2025
"Jake from State Farm NOT NEEDED AT THIS AGENCY...They have Bill Swain. Been working with Bill for over 10 years and he never disappoints, always helpful and willing to offer help even on personal projects. Fast and accurate with answers, offering ways to save and fast with replies. Great person to put your trust and you insurance needs with. Hands down the best I've worked with over my 70 plus years of buying and selling homes. Gene Shoap"
"Gene, Thank you for your wonderful review! We're glad to hear that Bill has been consistently helpful and reliable over the past decade. It's great to know that his fast and accurate responses, along with his dedication to finding savings, have made a positive impact on your insurance needs. We truly appreciate your trust and loyalty. If you ever need further assistance, our office is here for you. - Kimberly Carroll - State Farm Insurance Agent, Powells Point, NC"
Danat Mayzanov
October 24, 2025
"The whole team at Kim Carrol's agency is an absolute pleasure to work with! Have been with them for almost a decade and every time I need help - someone is available with extensive information. Highly recommend!"
"Thank you, Danat! I'm so happy to hear that you've had such a positive experience with our team over the years. It's wonderful to know that we've been able to assist you whenever needed. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
Jane Nettles
October 21, 2025
"Bill Swain is warm, friendly, and professional. He is prompt and efficient. He will go out of his way to help you. I have had a great experience dealing with him and have been a loyal State Farm customer for 28 years."
"Thank you, Jane! I'm happy to hear about your positive experience with Bill. His dedication and professionalism are truly appreciated. We're grateful for your loyalty over the years. Let us know if there's anything else we can do for you!"
Brian Ripa
October 20, 2025
"Bill Swain is the best! Always professional and looking out for me."
"Brian, thank you for your kind words! I'm glad to know that you find our service professional and that we are looking out for you. Your satisfaction is our priority, and we appreciate your business. "
Miroslav Ptacek
October 9, 2025
"Great service recommended!!! Thank u"
"Thank you, Miroslav! I'm happy you found our service recommendable. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
Tee Angel
September 27, 2025
"Bill Swain helped us improve our costs and coverage. He answered all our questions and concerns with intelligent and caring advice. We are pleased to have moved our coverage to State Farm and Bill Swain in Carova, NC"
"Thank you, Tee Angel! I'm happy to hear that Bill was able to assist you with improving your costs and coverage. It's wonderful to know that his advice was both intelligent and caring. We're grateful to have you with us. Let us know if there's anything else we can do for you!"
Troy Small
September 26, 2025
"Bill is always very helpful and provides a high level of service every time I need any information or have questions regarding any of my policies. He is extremely knowledgeable and very pleasant to talk too."
"Thank you, Troy! I'm happy to hear that Bill consistently provides you with exceptional service and valuable information. His knowledge and friendly demeanor are truly appreciated by our team. If you have any more questions or need assistance, feel free to reach out anytime!"
Scott Snow
September 23, 2025
"Terrific service. Always fast and knowledgeable."
"Thank you, Scott! We appreciate your feedback and are here whenever you need us. Let us know if there's anything else we can assist you with!"
Steve Kemper
September 18, 2025
"Bill has done a great job replacing our insurance. He’s very pleasant to speak with, and fast providing what we needed."
"Thank you, Steve! I'm happy to hear that Bill provided you with excellent service and quickly met your needs. We appreciate your feedback and are here for any future assistance you may need. Thanks for choosing us!"
Shelley Tarleton
September 16, 2025
"Bill has done a great job of outlining options regarding deductibles in my policy as well as things to explore when filing a claim! Great support from this sgent and the company."
"Thank you, Shelley! I'm happy to hear that Bill was able to provide you with clear options and support. We appreciate your feedback and are always here to assist with any questions or needs you may have. Thanks for choosing us!"
Amanda
August 19, 2025
"Fantastic service - Bill went over and above to help us. Can’t recommend highly enough!"
"Amanda, thank you for your wonderful feedback! I'm delighted to hear that Bill provided exceptional service and went the extra mile for you. We truly appreciate your recommendation. If there's anything else we can assist you with, feel free to reach out!"
Mike Rogers
August 15, 2025
"Bill Swain is a fantastic insurance agent. Prompt, courteous, and knowledgeable, Bill is our go to guy for all things insurance! I 100% recommend Bill!"
"Thank you, Mike! I'm happy to hear that Bill has been providing you with such excellent service. We appreciate your recommendation and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Susan Fortunato
August 13, 2025
"Great company to work with Has customer's best interest at heart Very knowledgeable on coverage needed"
"Thank you, Susan! I'm happy to know you feel confident in our team's knowledge and dedication to your needs. Your trust means a lot to us. Let us know if there's anything else we can assist you with!"
Malcolm Green
August 5, 2025
"Gold Star in customer service. I highly recommend Kimberly Carroll Agency and its staff. They are customer focused and understand their customer needs. If your looking for a local broker then look nowhere else I've tried a number but stuck with State Farm and Kimberly Carroll."
"Thank you, Malcolm! I'm happy to know you appreciate our customer-focused approach and the dedication of our team. Your recommendation means a lot to us."
Jessica Klotz
July 27, 2025
"Bill is a great agent to work with! He goes above and beyond for his clients and is a pleasure to work with!"
"Thank you, Jessica! I'm happy to hear that Bill has been such a great support for you. Our team is dedicated to providing exceptional service, and it's wonderful to know Bill is making a positive impact. Let us know if there's anything else we can do for you!"
CARL SETO
July 18, 2025
"Bill at State Farm is a pleasure to work with."
"Thank you, Carl! I'm happy to hear that Bill has made your experience enjoyable. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist with!"
Robert Pigott
June 27, 2025
"I have been with Kimberly Carroll Agency many years now and it has been very helpful to ask Kimberly or Bill Swain advice on the yearly renewal of my insurance policies. I always felt confident in their replies to my insurance questions and feel confident this is a 5 star State Farm Insurance Agency."
"Thank you, Robert, for your wonderful feedback! I'm happy to hear that we been able to provide the advice you need for your insurance renewals. Your confidence in our office means a lot to us. If you ever have more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
David Shufflebarger
June 25, 2025
"We have had excellent service from State Farm for more than 60 years but this is the best thanks to Bill Swain."
"Thank you, David, for sharing your wonderful experience! It's fantastic to know that Bill has made such a positive impact on your long-standing relationship with us. We're happy to have been part of your journey for over 60 years. If you ever need assistance or have questions, feel free to reach out to our office."
Marsha Riibner-Cady
June 23, 2025
"Prompt service. Great agent and staff! Thank you"
"Thank you so much for your kind words, Marsha! We’re glad the team was able to assist you promptly and that your experience with us has been a positive one. We truly appreciate you taking the time to leave a review!"
Joe Tubbs
June 20, 2025
"Agency was a pleasure to work with on obtaining a quote on home owners insurance. Bill Swain had my new policy completed in record time and saved me alot of money while still keeping the protection I needed. Would recommend them to my family and friends."
"Thank you, Joe! I'm happy to hear that Bill was able to assist you quickly and help you save money while ensuring you have the protection you need. Your recommendation means a lot to us. Let us know if there's anything else we can do for you!"
Kevin Phillips
June 19, 2025
"This is a great organization. Have started working with Bill Swain and he's been quite helpful. Highly recommended group."
"Thank you for your review, Kevin! I'm happy to hear that Bill has been helpful to you. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Tula Rice
June 10, 2025
"Wonderful and understandable. Made time to explain everything. I could not have been treated with better compassion and kindness. Customer service was a 10."
"Thank you, Tula! I'm happy to hear that you found our service both compassionate and clear. It's important to us that our customers feel valued and well-informed. If there's anything else you need, just let us know!"
George sarkis
June 3, 2025
"Shay did a great job saving me money and folling up on my concerns."
"Hey, George! I'm glad to hear that Shay was able to assist you with your concerns and help lower your monthly expenses. We appreciate your input and are always here to help if you have additional questions or concerns. Thank you!"
Susan Hawley
May 31, 2025
"Bill Swain has always been very helpful & professional. He is always willing to answer questions, help with timely payments & keep us up to date with our policies."
"Thank you for your review, Susan! I'm happy to hear that Bill has been helpful and professional in assisting you with your insurance needs. Our team is dedicated to providing excellent service, and it's wonderful to know we're meeting your expectations. If you have any more questions or need further assistance, feel free to reach out anytime!"